Sure signal v2 system light flashing

[Jimmyy]

My sure signal v2 has just its system light flashing. It's been doing it for least 18 hours tried a reset, powering off router etc etc but no joy.. I don't have a computer to hand to give you a trace route (only have my Samsung s3)

Any thoughts?

[Retired-Andy]

Hi Jimmyy,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew

[johnannes]

VSS is registered

Troubleshooting data

Upload speed 0.7 to 3.0 Mb/s

Download speed 1.5 to 1.9 Mb/s

Ping 108

External IP address 80.255.214.150

[johnannes]

Traceroute is

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\JTB>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.33.1
  2    23 ms    15 ms    20 ms  my.router [192.168.2.1]
  3     *        *       45 ms  host-80-255-215-254.smallworlduk.com [80.255.215
.254]
  4    28 ms    51 ms    35 ms  10.1.2.254
  5    52 ms    83 ms    55 ms  irvzcr01-ve10.smallworlduk.com [80.255.192.33]
  6   344 ms   124 ms    26 ms  morzcr01-ve13.smallworlduk.com [80.255.192.17]
  7    25 ms   126 ms   251 ms  morzcr02-ve12.smallworlduk.com [80.255.192.10]
  8    36 ms    53 ms    81 ms  te-4-2-152.car2.Manchester1.Level3.net [195.50.1
19.153]
  9    43 ms    74 ms    42 ms  ae-11-11.car1.Manchesteruk1.Level3.net [4.69.133
.97]
 10    78 ms    37 ms    73 ms  ae-11-11.car1.Manchesteruk1.Level3.net [4.69.133
.102]
 11   100 ms    57 ms    40 ms  ae-11-11.car1.Manchesteruk1.Level3.net [4.69.153
.126]
 12    45 ms    58 ms    52 ms  ae-11-11.car1.Manchesteruk1.Level3.net [4.69.139
.74]
 13   111 ms    59 ms    76 ms  195.50.122.66
 14    48 ms    51 ms    48 ms  85.205.116.10
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Documents and Settings\JTB>

[Phil]

Hi johnannes,

Thanks for coming back to us.  Everything seems fine from what you've posted but you missed off the serial number of your Sure Signal device.  Could you provide us with this please?

Thanks,

Phil

[johnannes]

The serial number of my unit is:

40123308328

[Retired-PaulE]

Hi johnannes, 

Thanks for getting back to us with your serial number - I've checked and it all seems fine, but your unit hasn't connected with our servers since you registered.

I've forced a resynch through now, can you reset the device and let me know how you get on?

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

 If this doesn't work it might be worth checking with your ISP as steps 6 and 7 in your traceroute seem a little high.

Also, can you give me the exact light sequence you're seeing?

Paul 

[johnannes]

Hi Paul,

Not having much success here.

1. Starting point: Power light flashing

                         Internet light off

                         Service and users lights - steady orange

2. Holding the reset button down for 30 seconds, or 60 seconds, or 90 seconds or 120 seconds does not cause the lights to flash.  They remain the same as a 1. above

3. Disconnecting and reconnecting the power while holding down the rest button after 90 seconds produces:

                         Power light steady red

                         Internet light slowly flashing white

                         Service and users lights - off

4. After about 30 seconds the internet light goes off and the lights revert to the situation at 1. above.

5. Simply disconnecting and reconnecting the power without holding down the reset button produces the same light sequences as at 3 and 4 above.

Where do we go from here?

[Retired-Andy]

Hi johnannes,

Thanks for the additional information you’ve provided. The light sequence you’re seeing indicates that the Sure Signal (VSS) isn’t active and has been unable to authenticate on the Vodafone network.

Are you able to try the VSS on a different internet connection (family or friend etc)? This will help to identify where the cause lies.

Thanks

Andrew

[johnannes]

Hi Andrew

I probably can but it will take me a day or two to arrange.  I'll respond with my results

John