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Solution

Sure signal version 1 not working

seakens
3: Seeker
3: Seeker
Our sure signal version 1 has stopped working in the last week or so. It now has all four lights on the unit lit and the ethernet lights on the back are solid too. Can someone help as unable to make and receive calls?
11 REPLIES 11

Download speed 9.44 mpbs

Upload speed .91 mpbs

 

Ping test 25ms

 

External IP address 31.51.248.192

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 2 ms 1 ms BThomehub.home [192.168.1.254]
2 9 ms 9 ms 9 ms 217.32.142.201
3 15 ms 10 ms 10 ms 217.32.147.158
4 14 ms 14 ms 13 ms 217.32.145.106
5 13 ms 14 ms 13 ms 213.120.180.175
6 15 ms 14 ms 14 ms 217.41.169.109
7 24 ms 31 ms 15 ms acc2-xe-5-1-2.sf.21cn-ipp.bt.net [109.159.251.24
3]
8 21 ms 19 ms 20 ms core2-te-0-0-0-14.ilford.ukcore.bt.net [109.159.
251.43]
9 22 ms 21 ms 21 ms 194.72.31.139
10 21 ms 23 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
11 22 ms 22 ms 22 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Serial Number 21230699957

 

I currently have solid power light

Flashing second light (sometimes remains solid for a minute or two

When this happens the fourth light also lights up

 

Please advise many thanks

cineriv
16: Advanced member
16: Advanced member

Hi gjgrst,

Your problem is most likely due to a degraded power supply unit.

This is a common problem on the V1SS due to age.

Please ignore the fact that the power light is showing, that is a red herring!

This issue is documented here .......

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-1-flashing-but-not-working-possible-...

 

Replacement power supplies can be obtained from Amazon or Ebay and cost around £10 - 12 inc. delivery.

 

Regards,

Mike.