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Hi Welshie,
If you’ve still not got a connection, check to make sure the following ports are open/forwarded on your router:-
Port Number
8 TCP UDP
50 TCP UDP
53 TCP UDP
67 UDP
68 UDP
123 UDP
500 UDP
1723 TCP UDP
4500 UDP
33434 - 33445 UDP
I’ve also asked for the latest firmware to be pushed out to your device.
This can take up to 24 hours to go through so, during this time, don’t reset or unplug the unit.
Let me know how you get on.
Cheers,
Andy
Hi Welshie,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Ian
Hi Welshie
Thanks for providing your Traceroute, everything looks ok. Your IP address is on our whitelist. Your speed test and ping test seem fine.
To make sure it's up to date on our network I’ve given the SS a re sync from our end, can factory reset to complete the process?
VSS Factory Reset
* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour
Thanks
Sukhi
Hi Welshie,
If you’ve still not got a connection, check to make sure the following ports are open/forwarded on your router:-
Port Number
8 TCP UDP
50 TCP UDP
53 TCP UDP
67 UDP
68 UDP
123 UDP
500 UDP
1723 TCP UDP
4500 UDP
33434 - 33445 UDP
I’ve also asked for the latest firmware to be pushed out to your device.
This can take up to 24 hours to go through so, during this time, don’t reset or unplug the unit.
Let me know how you get on.
Cheers,
Andy
Hi martsar,
The top light flashing often indicates a fault with the Sure Signal unit.
Make sure it's in a well-ventilated area to ensure it doesn't overheat. I'd also try unplugging it for a while to see if that clears things.
If not, try giving it a factory reset:
- Unplug the ethernet cable from the Sure Signal
- Hold down the reset button until all the lights show (about 30 seconds)
- Keeping the reset button held down, remove then re-insert the power lead.
- Once all lights display release the reset button.
- Plug the cable back in
- Allow around one hour for the Sure Signal to come back online.
If that doesn't sort things, confirm the following for me:
- Your Sure Signal serial number.
- Your speed test results from here.
- Your ping test results from here.
- Your external IP address from here. The one listed above doesn't appear to be correct.
Also, run a traceroute and post the results here:
On a PC
- Click on Start and select Run.
- Type CMD into the Run box and press enter/click ok.
- A black box will appear.
- In this box type tracert 212.183.133.177 and press Enter.
On a Mac
- Open Terminal (Applications, Utilities).
- Type traceroute 212.183.133.177 and press Enter.
Dave
