Community home

Welshie · ‎17-01-2014

Can anyone advise me on how to get my sure signal v1 working with the new SKY hub as we have no mobile connectivity at all.

contacted sky who told me to go to sagem web site but all I get is a blank screen when I go to FAQ and click on the answers!

So frustrating.

Retired-Andy · ‎21-01-2014

Hi Welshie,

If you’ve still not got a connection, check to make sure the following ports are open/forwarded on your router:-

Port Number

8 TCP UDP

50 TCP UDP

53 TCP UDP

67 UDP

68 UDP

123 UDP

500 UDP

1723 TCP UDP

4500 UDP

33434 - 33445 UDP

I’ve also asked for the latest firmware to be pushed out to your device.

This can take up to 24 hours to go through so, during this time, don’t reset or unplug the unit.

Let me know how you get on.

Cheers,

Andy

Retired-Dave · ‎31-03-2014

Hi jpsmith,

I can see you've posted more information here and that James has replied.

We'll handle everything on that thread so we keep it all in one place.

Dave

Sure signal won't work with new sky router!