Sure signal wont accept new internet providor

[robbie2105]

Swapped from sky to bt broadband, sure signal wont work on new providor, what do i do

[AnnS]

Hi @robbie2105

You need to deregister the device. Leave it for 24 hours and reregister.

If problems persists, live chat will help.

[robbie2105]

Hi Ann.

Thanks for reply. Have deregistered and re registered twice and spent many hours with live chat and on phone. I am whitelisted for my ip address. Sure signal worked great up to swapping prividors a month ago, gave up for a bit as so frustrated but signal has got poor again and need it running . It is a version 3 only bought in August 2016

Thanks. Rob

[Sukhi]

@robbie2105 Please take a look at our Sure Signal Troubleshooting thread, then post back your results if you’re not directed to an existing thread.