SureSignal Not Working on our IP Range

[craigbrass]

Hello,

We are a wireless and fibre optic broadband ISP that has recently started connecting customers to one of our networks. When connecting one customer, we tried to move over their SureSignal box to our connection but it is refusing to connect to your systems.

The range is 149.5.110.0/23 (149.5.110.1-149.5.111.254).

I think I know what the problem is. These IPs only were recently put in our name by Cogent and previously showed up as being in the USA. WHOIS now shows as being in the UK :-

- - - - - - - -

[root@gandalf ~]# whois 149.5.110.1
[Querying whois.arin.net]
[Redirected to rwhois.cogentco.com:4321]
[Querying rwhois.cogentco.com]
[rwhois.cogentco.com]
%rwhois V-1.5:0010b0:00 rwhois.cogentco.com
149.5.110.1
network:ID:NET4-95056E0017
network:Network-Name:NET4-95056E0017
network:IP-Network:149.5.110.0/23
network:Tech-Contact:ZC108-ARIN
network:Updated:2011-11-03 13:07:44
network:Updated-by:Bill Garrison

- - - - - - - -

All that I get is a red light on the newer style SureSignal device.

Can one of the staff here please speak to your network guys to get this range updated ASAP please?

Trace Route just in case :-

- - - - - - - -

Tracing route to 212.183.133.181 over a maximum of 20 hops

 1    5ms    5ms    5ms    10.0.0.1
 2 16ms    6ms    6ms    149.6.10.25
 3 11ms 10ms 10ms    130.117.1.165
 4 11ms 12ms 12ms    130.117.50.217
 5 13ms 11ms 13ms    154.54.57.61
 6 13ms 18ms 12ms    64.208.110.109
 7 12ms 14ms 12ms    67.17.72.22
 8 31ms 30ms 28ms    67.17.78.13
 9 29ms 28ms 29ms    64.213.33.210
10 47ms 47ms 48ms    85.205.116.6
11    *      *      *      Request timed out.
12    *      *      *      Request timed out.
13    *      *      *      Request timed out.
14    *      *      *      Request timed out.
15    *      *      *      Request timed out.
16    *      *      *      Request timed out.
17    *      *      *      Request timed out.
18    *      *      *      Request timed out.
19    *      *      *      Request timed out.
20    *      *      *      Request timed out.

Trace complete.

- - - - - - - -

Best Regards,

Craig Brass

[craigbrass]

Many months on and still not resolved. This is shocking.

I have another range that needs doing now too - 192.175.40.0/22 (192.175.40.1-192.175.43.254).

Your customers are getting really annoyed you haven't resolved this yet...

[Retired-Wayne]

Hi craigbrass

Thanks for your post. I completely appreciate how frustrating this must be for you and your company. I have personally emailed the team responsible for the adding of the IP addresses to the our ‘allow list’ to find out what is going on.

As soon as I hear back, I’ll personally let you know.

Thanks

Wayne

[craigbrass]

Thanks Wayne. Can you confirm you have sent them both of the following IP ranges please :-

- 192.175.40.0/22 (192.175.40.1-192.175.43.254)

- 149.5.110.0/23 (149.5.110.1-149.5.111.254)

Also, how long do they usually take to respond when you personally email them?

Finally, if you are emailing them, you must have an email address for them. Can I not have this for the future please as we will be adding a range every few months...

[Retired-Wayne]

Hi Craigbrass

I can confirm that those two ranges are the ones I have requested. I have had an email to say that they have been submitted today so within 24hours, things should be up and running for you.

All IP range requests will need to come through us to be requested I’m afraid.

Thanks

Wayne

[craigbrass]

Thank you Wayne. I can confirm everything is now working. When I need new ranges added, can they be done this quickly in the future please?

[rwinternet]

Hi Wayne,

Sorry to jump in on the back of another post but after trawling for hours through the Vodafone website and the forums looking for someone to contact this post is explaining/resolving the exact same problem we have have.

Would it be possible to get 176.56.192.0/19 (176.56.192.0 - 176.56.223.255) added to your whitelist as we are having several customers complain their SureSignals are not working since switching to our services using this newly assigned UK range.

Many Thanks

Rob

[DaveCD]

Hi rwinternet

Thank you for your post and a very warm welcome to the eForum.:smileyhappy:

I have checked and have requested for this range to be added to the whitelist, I will let you know as soon as I have confirmation of this.

@ craigbrass - We will do everything we can to ensure this is done as soon as possible any time.:smileywink:

Many Thanks

DaveCD

eForum Team

If I've helped at all today, why not leave me a little feedback?:smileyvery-happy:

[craigbrass]

Ok. SureSignal has stopped working on our network! 3 customers reporting it doesn't work any more and won't connect. Can you check our ranges by emailing the department directly and finding out tomorrow for me please? :-

- 192.175.40.0/22 (192.175.40.1-192.175.43.254)

- 149.5.110.0/23 (149.5.110.1-149.5.111.254)

[DaveCD]

Hi craigbrass

Thank you for your post and I am sad to see some of your users experiencing difficulties.

I can see that the IP address 192.175.40.0/22 is already included on the whitelist however the second one 149.5.110.0/23 is not so I have requested for this to be added.

As soon as I hear any further information I will post back here.

Many Thanks

DaveCD

eForum Team

[craigbrass]

Can you make sure this is done within 24 hours as before please?

Any idea why it was added and then removed?