SureSignal Server Issues

[MB-WI]

Hi, 

I am a network engineer at Wessex Internet.

Customers of Wessex Internet seem to be having increased amounts of problems with Vodafone Suresignals and are being told conflicting messages, 

I really want to diagnose this issue very hard but is unable to due to being given different information from Technical Support Each Time. 

So far mutual customers between Wessex Internet and Vodafone have been told the following:

1. There is a Server issue on your side. It is being worked on.

2. We will do a software update to your Suresignal Device.

3. The Suresignal is faulty.

4. NTP Is blocked.

5. This is an internet issue.

As I am sure we both want a resolution to these ongoing issues, please can this be escalated and a point of contact given to me that we can use as an escalation point. 

I am happy to provide as much detail as required.

Kind Regards

Mike

[Carly]

@MB-WI

Thanks for bringing this to our attention.

The cases will be investigated on an individual customer basis. If it's deemed a wider issue, this will be addressed on the Vodafone Community page.