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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73753 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229866 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203335 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Mobile Broadband - Signal Strength

Hi, I am using Vodaphone's mobile broadband (via dongle) and my signal is always 'Poor' or 'Very Poor'. Often my speeds are akin to Dial-Up. Sometimes my connection shuts down completely. I have run the 3G Coverage test on Vodaphone's website which...

Mobile Broadband - K365 slow speed

Hi there. I purchased one of these approx a year ago and was surprisingly good at the beginning for the first couple of months but is now pretty much useless! I travel the country quite a bit and when I've swapped the driver seat with my work partn...

PAYG Dongle - Can I sell it?

I have a PAYG dongle which is really surplus to requirements and I also have a contract dongle which I wish to keep as I can use it in Europe. I have set up a 'My Account' for the PAYG dongle, does this in any way make it difficult for me to sell it?...

klyne by 4: Newbie
  • 10906 Views
  • 3 replies
  • 0 thanks

K3570Z Device loss

Hi, I have a 3g dongle and it randomly keeps losing the device, I have to wait until it finds it again. I have installed the latest software from you and removed all usb composite devices yet it still keeps losing the device. Can you advise please. T...

gobiker56 by Not applicable
  • 12651 Views
  • 12 replies
  • 0 thanks

Microsoft Outlook Email - Authentication Required Error

When I send email from Microsoft Outlook via vodafone mobile broadband, the emails are rejected. the message says the recipient cannot be reached and gives the following error:530 authentication required This only happens with mobile broadband, not w...

Vodafone K3570-z Dongle - It's Not Allowing Network Connection

Hi there, I have the k3570-z broadband dongle with a toshiba satellite l30 laptop. The laptop came with windows vista installed but due to work i needed windows xp sp3 on it instead. The issue im having is that the vodafone software doesnt pick up th...

gary w by Not applicable
  • 10803 Views
  • 4 replies
  • 0 thanks

Slow Internet Access

Hi I have recently purchased an Acer laptop & dongle from Vodafone. Is it the 'norm' that internet access in painfully slow ? (just loading the main internet page takes ages). My trial McAffe period is almost up - but I have a 3 user license from m...

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