sure signal

[lukefranny]

Hello

I have registered my sure signal and opened all the necessary ports on my router but i am still getting a flashing red light and two static orange lights.

Please advise how to rectify

[Tash]

Hi @lukefranny,

So we can take a closer look into this for you, please reply back to my post with the below template completed:

----------------------------------------------TEMPLATE--------------------------------------------

The issue you’re experiencing:

What light sequence you're seeing:

Your speed test results from here.

Your external IP address from here.

Your Sure Signal serial number:

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

[lukefranny]

Hi,

The light Sequence:

Flashing red light and two solid amber orange lights

Speed Results:

78mbs down 18mbs up

Ext IP (fixed):

185.2.217.107

Seial No:

43152175501

trace results:

 1    <1 ms    <1 ms    <1 ms  Vigor.router [192.168.1.254]
  2    15 ms    12 ms    13 ms  1.1.1.1
  3    12 ms    25 ms    12 ms  gw-243-22-if1-0.eliteukserve.net [217.68.243.22]
  4    13 ms    13 ms    17 ms  212.187.195.229
  5     *        *        *     Request timed out.
  6    13 ms    13 ms    14 ms  Vodafone-level3-200G.London1.Level3.net [4.68.72.94]
  7    13 ms    16 ms    13 ms  ae9-xcr1.lnt.cw.net [195.2.24.161]
  8    14 ms    15 ms    14 ms  ae22-xcr1.lns.cw.net [195.2.30.61]

I hope this is everything you need.

[Becca_P]

@lukefranny

Thanks for providing us with this information.

I've performed a resync on your Sure Signal to see if this helps to resolve the issue.

Please allow six hours for this process to complete.

After this time, please reset the device along with any phones which connect to it.

If you're still having problems after this, please let us know.

[lukefranny]

Hello there, the sure signal is still not working.

[Carly]

@lukefranny

Do you still have the same light sequence on your Sure Signal?