SureSignal V1 Not Working

[jameswaller38]

The issue you’re experiencing: 

Sure Signal V1 not working

What light sequence you're seeing:

Light 1 Comes on

Light 2 flashes slowly then stay on. 

Light 4 Flashes

All lights then go out

Sequence starts again

Your speed test results from here.
http://www.speedtest.net/my-result/4745672526

Ping 14ms

Download 53.82Mbps

Upload 3.81Mbps

Your external IP address from here.

 86.30.177.66

Your Sure Signal serial number:

 21227746274

The results of a traceroute.

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  10.135.204.1 (10.135.204.1)  13.952 ms  14.407 ms  8.732 ms

2  bmly-core-2b-ae4-3101.network.virginmedia.net (80.3.66.225)  13.081 ms  12.854 ms  12.598 ms

3  * * *

4  * * *

5  brhm-bb-1c-ae1-0.network.virginmedia.net (62.254.42.210)  45.566 ms  14.263 ms  25.417 ms

6  * * *

7  ldngw1.arcor-ip.net (195.66.224.209)  53.940 ms  21.686 ms  21.119 ms

8  85.205.0.93 (85.205.0.93)  20.357 ms  18.785 ms  19.014 ms

9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

27  * *

[cineriv]

Hi James,

The light sequence that you describe is due to a degrading power supply unit.

Replacements are available on Amazon or Ebay and cost around £10 - 12 inc. delivery.

Good Luck.

Mike.

[Retired-EricChe]

@jameswaller38

Cineriv is right, the light sequence you've described is usualy due to a failure in power supply.

A new power cable should resolve this for you. If you try a new cable and still experience the same issue, let us know and we'll be able to

diagnose this further.