SureSignal V2 not connecting

[fejjie]

Bought a Suresignal V2.

Got it registered, that is ok.  Phone is on the list of devices.

When I plug it in, the red power light comes on and stays on, if I reset the router the phone picture flashes for a while and then goes off.

The network light never comes on at all.

My phone has no signal

Anyone?

[BandOfBrothers]

Hello. 



Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.



FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

I hope you get this resolved soon.

Also we have Vodafone Tech Teams on the forum who'll be able to further assist I'm sure if required. 

[fejjie]

Thanks for the reply.

I've just looked at the V2 page via the pictures.

When i click on the link for power light is on or flashing but no other lights, the link is broken.

[Rahim]

@fejjie Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[fejjie]

UL 6.95

DL 0.87

ping 29 jitter 2

Your IP Address is
79.65.42.23

Your IPV6 Address is
::ffff:4f41:2a17

Serial 40120129859

C:\>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  ARCHER_D20 [192.168.1.1]

  2    21 ms    21 ms    22 ms  79-65-40-1.host.pobb.as13285.net [79.65.40.1]

  3    22 ms    22 ms    21 ms  host-78-151-226-51.as13285.net [78.151.226.51]

  4    24 ms    21 ms    22 ms  host-78-151-225-120.static.as13285.net [78.151.2

25.120]

  5    31 ms    30 ms    30 ms  host-78-144-9-59.as13285.net [78.144.9.59]

  6    29 ms    30 ms    31 ms  host-78-144-10-58.as13285.net [78.144.10.58]

  7    35 ms    34 ms    32 ms  ldngw1.arcor-ip.net [195.66.224.209]

  8    32 ms    32 ms    31 ms  85.205.0.86

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[Retired-Wayne]

@fejjie

Is the light on the Ethernet port on/flashing on the back of the Sure Signal at all? This signifies traffic is traversing the link from your Sure Signal to your router.

Are you leaving it on and connected? It can take up to 24 hours for it to connect.

Has this ever worked?

Can you confirm your upload and download speeds are correct?

If they are, your download speed is much too slow for the Sure Signal to function.