Sure Signal Type 1 issue

[clivos79]

The issue you’re experiencing:

Four phones in house not connecting to Sure Signal

What light sequence you're seeing:

Power and blinking internet light

Your speed test results from here.

Your external IP address from here.

::ffff:279:956c

2.121.149.108

Your Sure Signal serial number:

21223483393

The results of a traceroute

Thanks!

Clive

[Rahim]

@clivos79 We've noticed that your Sure Signal was not in sync on our system with regards to your address. 

We've performed a reseync on your Sure Signal to resolve the issue. Please allow up to 24 hours for your device to obtain a connection and then perform the following reset: 

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

[clivos79]

Hey guys. Tried the reset and I'm still at a loss on signal. Really odd. What else can I try?!

Thanks 

Clive