SureSignal V3 No Lights

[leejordan]

Hi,

My SureSignal V3 seems to be totally dead. There are no lights on it, including the power light.

Speed results are..100Mbps DL, 6Mbps UL on Virgin Media

External address is 86.3.85.116

SS Serial Number is 40131133114

Tracert is..

PS C:\Users\Lee> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  ddwrt.home [10.6.0.1]
  2     8 ms    10 ms     7 ms  cpc24-hers4-2-0-gw.6-3.cable.virginm.net [86.3.85.1]
  3     7 ms     7 ms     7 ms  hers-core-2a-xe-004-0.network.virginmedia.net [82.30.129.225]
  4    10 ms    24 ms    19 ms  brnt-bb-1c-ae21-0.network.virginmedia.net [62.254.42.33]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    14 ms    11 ms    19 ms  brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
  8     *        *        *     Request timed out.
  9    19 ms    27 ms    29 ms  ldngw1.arcor-ip.net [195.66.224.209]
 10    16 ms    23 ms    14 ms  85.205.0.93
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Help please.

Lee

[BandOfBrothers]

Hi,

Have you perhaps tried another socket in the home. 

If you have not already Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[leejordan]

Hi,

Yes I have tried another socket and I have tried all the troubleshooting.

I have had my SS for longer that 24 months.

Lee

[BandOfBrothers]

---

@leejordan wrote:

Hi,

Yes I have tried another socket and I have tried all the troubleshooting.

I have had my SS for longer that 24 months.

Lee

---

Hi Lee

Thank you for trying the tips.  

You could try Customer service support-> Call 03333 040 191 or 191 then take option 2 three times and finally option 5 – straight to the Sure Signal team.

Sadly if it's over 24 months old as you've mentioned you wouldn't be covered for a free repair / replacement. 

[drey_p]

Hi there

If you aren't getting a power light on the device, it would indicate to me that it is faulty.  How long have you had it?  It should be covered by a 24 month warranty, so it may be worth contacting Customer Services to arrange a repair on the device.  You can also drop the device off in store to be sent away for a repair.