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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73740 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229860 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203324 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Cant manage home sure signal

Ok... firstly I have a version 1 sure signal that is and has been working fine for years! I registered the unit when I had a Vodafone pay as you go phone.... and added all my vodafone numbers on....which havent changed... so the config hasnt been cha...

xentrix by 4: Newbie
  • 9941 Views
  • 1 replies
  • 0 thanks

sure signal box stopped working

My signal box stopped working a few days ago the red power light is on and it's not flashing so I know their is not a fault with the box. I have rebooted both my signal box and modem, I get a signal for about 1 hour and then it goes again can anyone ...

mrmarcus by 2: Seeker
  • 9948 Views
  • 4 replies
  • 0 thanks

I need to de register my Sure signal but cant login to my account

Please can someone help me. I need to de register my sure signal but I cannot log in to my Vodafone acount using my username and password.  I am no longer a Vodafone customer so have you deactvated my account? If so how do I now deregister my Suresig...

123xlee by 2: Seeker
  • 9447 Views
  • 1 replies
  • 0 thanks

Transfer Ownership of Sure Signal

I need to transfer ownership of our sure signal from my wifes number to mine. The support pages  describe the process as follows Step 1Log into My VodafoneSelect My Sure SignalChoose the one you want to transferSelect manage Sure Signal then transfer...

Anonymous by Not applicable
  • 11394 Views
  • 3 replies
  • 0 thanks

Re-sync needed

Can you do a re-sync on my sure signal please - 40123606085 I have problems connecting my new phone I have done a reset. Thanks

Sure Signal Dropping Out

I bought a VSS 3 a few months ago as I get no signal in my house.I installed and registered the device ok, but it has never worked reliably. it will drop out periodically throughout the day both in and out of calls. The usual situation being all indi...

Ghamble by 1: Seeker
  • 9304 Views
  • 1 replies
  • 0 thanks

Limited Broadband Support

Hi, Can you someone confirm whether the Sure Signal V3 device will work with 1.5 Meg broadband. I know it states that to support 8 devices you need 4 Meg but I only have two devices... will that work? Thanks PS - Vodafone - you've live chat is appall...

12345679 by 2: Seeker
  • 9760 Views
  • 1 replies
  • 0 thanks

sure singnal v3 dropped calls and disconnects

I'm having problems with my VSS3 - Calls get dropped and the device goes offline every now and then leaving the power light flashing and orange internet light solid. To get it working again I have to switch the unit off and back on again. I hope some...

jay_mp by 2: Seeker
  • 11166 Views
  • 24 replies
  • 0 thanks

Internet light flashing intermittently or not at all

Hello, I have been really struggling with my sure signal box. I have a version 3 now, as my version 2 decided to pack up. The version 3 is intermittent at best and regularly drops calls from when I first installed it, and we have had almost every seq...

Djmincho by 2: Seeker
  • 9577 Views
  • 1 replies
  • 0 thanks
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