Ask
Reply
Solution
28-04-2016 02:31 PM
Continuing my question from this thread which got hijacked, my SS v3 has 2 phones registered on it. One connects fine and the other will not connect at all. Both phones are Samsung Galaxy S6 and have the same settings.
Curiously the one I did not buy from Vodafone is the one that connects and the one purchased from the Vodafone shop is the one that will not connect.
Speed test: 27.6 Mbps down / 9.44 Mbps up
Ping: 22 ms
External IP: 151.227.147.153
Serial number: 42152747798
Tracert:
tracert 212.183.133.177 Tracing route to 212.183.133.177 over a maximum of 30 hops 1 1 ms 1 ms 2 ms SkyRouter.Home [192.168.0.1] 2 * * * Request timed out. 3 14 ms 13 ms 12 ms be460.pr2.hobir.isp.sky.com [2.120.11.21] 4 13 ms 13 ms 13 ms ae51.edge3.London15.Level3.net [212.187.193.185] 5 * * * Request timed out. 6 * * * Request timed out. 7 12 ms 12 ms 12 ms 212.187.195.178 8 13 ms 15 ms 12 ms ae12-xcr1.lns.cw.net [195.2.28.26] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.
29-04-2016 01:16 PM
@de018 - That's frustrating, do the other phones have 3G turned on? If so, I'd recommend speaking with the Technical team here: http://vdfn.co/1SZoaTB so they can check everything for you.
29-04-2016 03:55 PM
You have three phones registered to that SS unit, the admin ending 01 and two others ending 30 & 17
Can you confirm the last 2 digits on the number not working?
29-04-2016 05:45 PM
Hi
Both those mobiles are registered on the SS okay with the correct IMSIs.
The thing that does stand out, is they are both LTE (4G) enabled as they are both showing active 4G data sessions today, can you confirm that 4G is off and try again to register on the SS.
30-04-2016 10:16 AM
It should just need either a power cycle or switch into airplane mode ad back on again
30-04-2016 11:59 AM
03-05-2016 03:29 PM