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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74033 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229906 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204000 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Deregister Suresingal

Hi, I have a sure signal box that I would like to give to a relative. I am not sure beofre I left Vodafone if I de-registered it or not. How can I confirm it's status? Many thanks.

Can't administrate sure signal

After using sure signal for the last year or two I am no longer recognised as the administrator.  I phoned support last night and was asked the "name" of my sure signal which I haven't got a clue.  Also I was asked how many numbers I have on the sure...

Resolved! Red light only on Sure Signal

In the past, I have followed the excellent forum resources online and managed to find ways and means of getting our Sure Signal 3 up and working again after it has thrwn one of its tempremental fits! This time, however, I am completely stumped. The n...

nielo by 2: Seeker
  • 15781 Views
  • 13 replies
  • 0 thanks

VSS V2 and HTC Wildfire, Talk mobile

HI, I have a newly installed SS V2 - given to me but looks not to have been out of its box by the previous user - can't be sure. It regisered, set on myvodaphone... etc and now has power & system lights steady. But my phone does not seem to want to c...

dippyhull by 3: Seeker
  • 11623 Views
  • 14 replies
  • 0 thanks

Sure Signal Rubbish

I have had two of the previous versions of Sure Signal, this has to be the very worst bit of kit I have ever encountered, good idea and when it worked it was good but the kit is complete rubbish in terms of reliability. At £100 for the new version I ...

Falachan by 2: Seeker
  • 11645 Views
  • 4 replies
  • 0 thanks

All sorts of issues

HiI have been a suresignal user for years and recently bought a v3 box to replace v2 which had some power supply issues. Except for the power issues the box worked great and I receives full signal everywhere at home. Since changing to v3 however........

SS! no 3G signal

Hi my SS1 seems to connect ok when I gard reboot it. I get the first second and fourth lights. But it does not see my 3G device and I do not get a 3G signal. It has been like this for a week now. Rebooted numerous times.  Serial number: 21221754456 D...

MPHMPH by 2: Seeker
  • 10119 Views
  • 4 replies
  • 0 thanks

De-registering Sure Signal

We have moved providers and now need to de-register a Sure Signal. Can you advice how to do this now that the account is no longer active?

Working with Fibre/PPPoE

Hi All, I just thought I would let you know that I have just upgraded a broadband line to fibre and the suresignal (v1) worked straight away, with no tweaks, kicking, or port forwarding required. The router is the ISP (plusnet) supplied Technicolor T...

grolschuk by Community Champion (Retired)
  • 9048 Views
  • 0 replies
  • 2 thanks

Sure Signal Not Working

Hi, Please can you help. My Suresignal was previously providing a good signal but is now not working.It is a VSS V3 and has a flashing red light and a solid orange light. Details as requested below: Ping 39msJitter 2msDownload 1.82 MbpsUpload 0.35 Mb...

plbn2008 by 2: Seeker
  • 9735 Views
  • 1 replies
  • 0 thanks
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