SureSignal and 4G

[Golfcity]

Hello,

I've recently upgraded my network to 4G - my SureSignal appears no longer works.  I've hit the reset button and power cycled but no change.  My partners phone on 3G is still OK.  ny solutions please?

Thanx.

[Retired-Kay]

Hi Golfcity, 

Is it just the priceplan you've changed or have you also had a new SIM card?

If you've had a new SIM you'll need to deregister your number from the Sure Signal for an hour and then re-register. If you haven't had a new SIM can you let us know if it works when you turn 4G off? 

Please also supply your Sure Signal serial number. 

Thanks, 

Kay

[mikemanning]

How can i upgrade my 3g priceplan to a 4g one