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These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...
Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed? Getting ...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
Hi, Have checked the various support pages and followed the advice but still having problems with SS v3. Power light is solid, internet light flashing. Unable to complete trace route. Ping is 64msDownload speed is 5.4Mb, Upload 0.35Mb Traceroute b...
Ever since my Galaxy S4 recieved the last automatic firmware update i can no longer send or recieve MMS i thought it was my phone, but my wifes phone has done the exact same thing since installing the update. Had the usual auto SMS from vodafone sayi...
Hello, I have a Suresignal V1 and need to add a number but dont think it was added to any account as is a business one. Postcode where registered is CM9 8GB and phone number currently attached is (removed for security). What do you need to add an...
Hi I have taken the device home, and connects fineI can tracert to 212.183.133.177 and I get to your server from the Office (were we have the problem)The serial number is: 42144640267 Could you see if the connection has connected in the past few days...
Help I have had Sure Signal for a few months and it has been great. I needed a resync after a failure a couple of weeks ago and it worked fine. Until Sunday. I am being pushed from pillar to post. I have a red flashing light . The inservice light...
Hi, Our exchange had a fault yesterday morning so we lost our internet connection. 3 hours later, the fault was fixed and the router (Netgear DGND3700 V2)reconnected to the internet. The problem is, the sure signal V1 has not reconnected. I called Vo...
Your having a laughMy 2nd sure signal was registered at 2.22pm on 11th December 2014 after my 1st exploded 2 hours after plugging it inIt was suspended through inactivity at 11.53 on 11th DecI called yesterday at midday and got it reactivated. I was ...
After 3 years my V1 has stopped working, perhaps I need a firmware revision ? Please check. The serial number is21231801503
Hi there, My VSS v3 stopped working the other day. I have virgin with the superhub 2 and it has been working up until then. I have scoured this forum and completed all the advice, regarding ip sec pass through enabling, MTU set to 1500 port forwardin...
I ordered an iPhone 6 last night and would like to cancel the order. Trying to do this through the call centre has been impossible, bumped from department to department & hung up on while on hold. Can anyone advise as to how I can cancel the order an...
