SureSignal not connecting

[andylawler]

Hi,

I have a SureSignal Box that doesn't connect.  I have it plugged into an ADSL line.  I have been advised that I should do some port forwards to the device which I have done, these are...

8​	TCP/UDP​	Unassigned
50​	TCP/UDP​	Remote Mail Checking Protocol
53​	TCP/UDP​	Domain Name System (DNS)
67​	UDP​	Bootstrap Protocol (BOOTP) Server; also used by Dynamic Host Configuration Protocol (DHCP RX)
68​	UDP​	Bootstrap Protocol (BOOTP) Client; also used by Dynamic Host Configuration Protocol (DHCP TX)
123​	UDP​	Network Time Protocol (NTP)
500​	UDP​	Internet Security Association and Key Management Protocol (ISAKMP)
1723​	TCP/UDP​	Microsoft Point-to-Point Tunnelling Protocol (PPTP)
4500​	UDP​	IPSec NAT Traversal​

However it still fails to connect, attached is a picture of the box (red light flashing)

My public IP is 188.227.244.101.  Please can you advise?

Many thanks

Andy

[Retired-Sarah]

Hi andylawler, 

I can see your Sure Signal hasn't updated to the network since the 21 October. 

To try and re-establish a connection, please follow the steps below: 

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Thanks, 

Sarah

[andylawler]

Hi,

I did as you suggested, but after one hour it is still connecting, but not connected.

Regards

Andy

[andylawler]

Hi,

It's the same this morning... still connecting.

Thanks

Andy

[Retired-Kay]

Hi @andylawler, 

You'll need to turn any phones connected to the Sure Signal off and back on. 

If this still isn't working, please let me know the light sequence you're now seeing. 

Thanks, 

Kay

[andylawler]

Hi Kay,

I really wish I had got to the stage of phone's connecting to the device!  To date it has never connected to Vodafone from our office.

Please refer to the picture of what it's doing.

Thanks

Andrew

[Ben_H]

Hi @andylawler ,

Your IP address is now in range. Please post another traceroute and confirm you've already tried resetting your router too.

You may also need to enable a VPN pass through on the router settings. If you're not sure how to do this, please speak to your ISP.

Thanks,

Ben

[andylawler]

Hi Ben,

The SureSignal is now connected (I'm not sure why it suddenly started working).

Thanks for your help

Andy