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@_pete_ this is odd.
I’ve checked all the information set and this is looking OK from this end.
As the phone you’re using is 4G ready, you’ll need to make sure that the 4G has been turned off on the phone as this would take priority of the signal and potentially pushing the Vodafone Sure Signal information to one side. To do this, see below –
- To enable or disable 4G on your phone:
- On the home screen, tap the Apps icon.
- Tap Settings.
- Tap Mobile data.
- Tap Network mode.
- If you want to use 4G, make sure GSM / WCDMA / LTE auto is enabled. If you just want to connect to our 3G network, make sure that GSM / WCDMA auto is enabled.
We’ve sent an update to the Sure Signal device, leave this plugged in and turned on for the next 24 hours.
Once this has completed, reboot the Vodafone Sure Signal with Wi-Fi turned off and 4G turned off and see if this allows you to receive the 3G signal.
If this is still happening, try adding another Vodafone number to the Sure Signal, maybe using a friend or family’s number to see if they’re having the same problem.
You may have had a message stating that there’s been a number added to the Sure Signal, this has been part of the trouble shooting process from this end.
Let us know how you get on.
Hi @-pete-
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
