Suresignal 2 - power light flashing

[tedw8]

Hello - I've had my SS 2 for c10 months and, barring one or two occasions where I've had to re-set it, it's been fine, until now... The unit was turned off whilst I was away from home for a few days this week and won't now re-connect. I'm just getting a flashing power light. I've tried the usual switch off / switch on, and also holding the re-set button down whilst turning the power back on but to no avail. The SS is vital for me to be able to work so I'd really appreciate a response asap.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[tedw8]

Thanks Matt. It seems to have corrected itself now.

[tedw8]

Apologies - re my earlier post, the power ligfht is solid, its the system light thats flashing. I've tried theofficial re-set process but to no avail as yet. Any ideas? Your TS guide doesn't seem to cover this scenario.