Suresignal 3G not working

[Tipostrano]

I have an iphone 4

Sure signal V3

BT infinity with BT router (Homehub) v5

Suresignal has power on (red light) and the next two white lights, but the phone see no signal.

my IP address is: 86.162.91.153

sure signal S/N: 40133820510

speedtest.net:

ping 14ms

download speed 50.8mbps

upload 12.81 mbps

pingtest.net:

line quality B*

ping 22ms

jitter 1ms

Tracer route:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Daddy>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 11 ms 31.55.187.129
4 13 ms 12 ms 12 ms 31.55.187.168
5 12 ms 11 ms 11 ms 195.99.127.168
6 12 ms 12 ms 12 ms 195.99.127.10
7 13 ms 12 ms 12 ms 195.99.127.3
8 14 ms 15 ms 15 ms lndgw2.arcor-ip.net [195.66.224.124]
9 13 ms 14 ms 14 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * etc...

Can you help?

Thank you,

Alfredo

[BandOfBrothers]

Hi

Perhaps try these help links and FAQs.


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal ,as there have been some reports of different power supplies solving the issues. They are available on eBay for around £10.

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

[Tipostrano]

Thank you bandofbrothers - tried all of those none worked

[BandOfBrothers]

I'm sorry to hear that.

I'm sure one of the Tech Team will be along to assist further.

[Retired-Laura]

@Tipostrano - Make sure the BT Smart set up has been turned off for the router setting.

Ensure that the port forwarding is correct on the router also –

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

If you’re unsure on how to do this, please contact your internet service provider.

[Tipostrano]

@Laura.

Thank you for your suggestions.

I have set up port forwarding as you suggested, but still not working.

However I am not sure why those settings would stop working suddenly.

My suresignal has been working perfectly fine for the last 6 or 9 months and then suddenly it stopped working.

I have tried the SIM card in another phone and the problem follows the SIM card

Any other suggestions I can try?

(...I am currently considering lighting up the woodburner to dispose of suresignal and Vodafone SIM card, but other suggestions are welcome ...)

Thx,

Alfredo 

[Sukhi]

@Tipostrano

The next step would be to test the Sure Signal at a different location preferably with a different internet connection.

I'd recommend taking it around to a friends house

[Tipostrano]

@ Sukhi

Tried from the house next door: still not working.

What's next?

[Mark]

@Tipostrano

I’ve checked the service to your Sure Signal and I can see it connected to our Network at 21:23 last night.

Please restart your handset whilst in range of your Sure Signal and try to make a call or send a text.

If you are unable to connect please let us know so we can investigate this further for you.

[Tipostrano]

Yes This morning I found the phone connected and working.

Not a great product though: I have been several evenings without working connection for the phone and I have wasted 10 or 12 hours making various attempts to fix the problem and we are none the wiser on the root cause of the problem...