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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73719 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203310 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Deregister Sure Signal

I have sold my Sure Signal device, but I'm unable to deregister as I no longer have access to my Vodafone account. Can you please help? Kind regardsRichard Culley

rculley by 2: Seeker
  • 12112 Views
  • 2 replies
  • 0 thanks

Sure Signal not working

The sure signal has stopped working. Have tried resetting it and have followed the troubleshooting guide. I can see from my router it has an IP address but it just sits there with a solid power light an nothing else.There have been no changes to my I...

HMP by 2: Seeker
  • 12319 Views
  • 5 replies
  • 0 thanks

Sure Signal stops working

Just thought I'd share my experience with these things. I work for an IT company with various customers using SureSignal's with no problems. But in the past month or so these customers SureSignal boxes stop working. They have individually spoken to V...

Sure Signal Portal

I love how it has asked me to check again in a few minutes for past 17hrs. What's the story?

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Internet light flashing intermittently or not at all

HiI am having problems with my SS1 and have never been able to use it to make calls. I have registered online and have my SS box registered to me. I have spoken with CS a few times and still nothing working. Have gone through the trouble shooting gui...

leroy37 by 2: Seeker
  • 11872 Views
  • 4 replies
  • 0 thanks

Deregister Suresignal - No Longer on Vodafone

Hi, I am no longer a Vodafone customer and wish to de-register my Sure Signal, hoping somebody can do this if I leave the Serial Number as I have seen other posts in the forum requesting the same. S/N - 40123250694 Thanks

Re sync please

We have a new sim that isn't being picked up by our sure signal c3, please resync 4012 4132 917

Resolved! Please resync my sure signal

I upgraded from a iphone 4 to a iphone 5 a few days ago, same number new sim card, now no 3g signal for that number through sure signal box, other phones registered to sure signal all ok, i have tried the reset procedure still no 3g signal, looking t...

jr13 by 2: Seeker
  • 15869 Views
  • 9 replies
  • 0 thanks

Sure signal home hub 4

I have just got fiber broadband and am using home hub now my suresignal will not work just the power light nothing else have tryed to port forward but still nothingare the new shure signals eny better to setup?serial number 21224316303speed results 5...

anthp by 4: Newbie
  • 15047 Views
  • 3 replies
  • 0 thanks
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