Suresignal Not Working

[letsgotothepub]

After a lot of phone calls to vodafone with no success i thought i would try this forum.

My suresignal is the version 3  with the passthrough plug on it.

Red power light is flashing, globe symbol is off, bar chart light is solid orange, phone light is solid orange,

I also cannot add any numbers to it on the website i get error message :-

Sorry we are not able to process your request because of following errors in your form.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre.

Network Info-

Speedtest

5.4mb download
1mb upload



Ping test

Packet loss - 0%
Ping - 23ms
Jitter - 0ms
Grade A


Your IP Address is: 194.46.36.56

Trace Route

C:\Documents and Settings\eric>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.10.1
  2    22 ms    22 ms    32 ms  65.32.46.194.uk.dsl.sta.u.tv [194.46.32.65]
  3    22 ms    22 ms    22 ms  89.185.139.218
  4    22 ms     *       22 ms  89.185.139.197
  5    34 ms    33 ms    32 ms  89.185.139.196
  6    33 ms    33 ms    33 ms  89.185.155.27
  7    33 ms    33 ms    32 ms  vl908-core-1-ind1.network.tibus.net [89.185.155.18]
  8    33 ms    33 ms    33 ms  vl902-core2-tckp.network.tibus.net [89.185.155.14]
  9    33 ms    33 ms    33 ms  po2.904-agg1-tckp.network.tibus.net [89.185.155.9]
 10    43 ms    44 ms    43 ms  ge-6-3-400.car2.Dublin.Level3.net [212.187.194.65]
 11    44 ms    44 ms    44 ms  ae-11-11.car1.Dublin1.Level3.net [4.69.136.93]
 12    47 ms    47 ms    49 ms  4.69.136.90
 13    48 ms    49 ms    50 ms  4.69.153.118
 14    43 ms    84 ms    43 ms  4.69.139.74
 15    45 ms    44 ms    47 ms  195.50.122.66
 16    48 ms    48 ms    48 ms  85.205.116.6
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *




Suresignal Serial No - 40123691731

[Phil]

Hi letsgotothepub,

Everything looks ok with the traceroute that you've posted.  As you're unable to add members to your Sure Signal online this is something that we'll be able to help you with. 

I've sent you a PM so please follow the instructions I've included in there and we'll be in touch with you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks,

Phil

[letsgotothepub]

Hi Phil,

i have sent the details as requested, any luck finding the problem?

[Retired-Andy]

Hi letsgotothepub,

I tried to call you this afternoon but was unable to reach you, so left a Voicemail. I’ve checked our email system for emails from your eForum registered address and can see we responded to you on the 4/12/12 but have yet to receive a response. Once we receive your reply with the requested information, we’ll be in touch as soon as possible.

Thanks

Andrew