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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73737 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229860 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203322 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Replacement router request

Hi, My activation day was 04/10 on 76mb fiber package. First day the router synced at 34mb, but I've got less speed day by day. Now, after 13 days the sync speed is 25mb with 30ms ping...I checked the router stats and I've found a lot of FEC correcti...

video streaming/buffering

Hi, Having just switched from Sky with 0 issues (I was on a 38MB fibre contract) I am wondering if I have made a huge mistake switching to Vodafone. I am on on the Vodafone 38MB Fibre, showing as 35-38 down, 3-4 up sometimes 8-10 on a speedtest, whic...

pittnuma by 2: Seeker
  • 6563 Views
  • 12 replies
  • 0 thanks

Router stats - speed

hi all , can anyone tell me roughly what sort of speeds i should be getting with my router stats , joined 6 days ago and started of at 50 odd Mb , now it is down to 43Mb , tried different fone cables , different filters ,  directly into master socket...

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mark1104 by 3: Seeker
  • 4477 Views
  • 14 replies
  • 0 thanks

Samsung J3 (2016)

Will connect to car, make & receive calls, but then drops the connection. Are there compatibility problems with Samsung bluetooth ?? thanks.

I just want to leave and you won't speak to me!

I've been a Vodafone customer for nearly 20 years. My bill is going to double as I'm out of contract. I've worked out I can get a much better offer so want to leave. I've spent over 3 hours on hold today to get a PAC code and to notify and also used ...

JJordan by 2: Seeker
  • 1137 Views
  • 2 replies
  • 0 thanks

Vodafone Smart V8 - signal dropping

I've just upgraded to a Vodafone Smart V8.  The mobile signal bar is low or even non-existent much of the time. This wasn't the case with my previous LG G3.  Part of the reason I chose a V8 was I hoped it might be optimised to pick up the Vodafone si...

CP198516 by 2: Seeker
  • 1807 Views
  • 3 replies
  • 0 thanks

iPhone 5s Unlocking

Hello My wife and I have been trying to get her old iPhone 5s unlocked so I can use it with my 02 sim. Both times we've tried the online form we've been denied an unlocking code because 'the serial number (IMEI) you provided doesn’t match the one on ...

Ollyj by 2: Seeker
  • 2716 Views
  • 1 replies
  • 0 thanks

CW8 - Weaverham, Cheshire

Starting from 8 October we have not been able to receive calls when iPhone setting is on 4g. This applies to myself, wife or anyone visiting our house that is on Vodafone so clearly it is a network problem with the Weaverham mast. Go 2 miles down the...

Number6 by 2: Seeker
  • 5175 Views
  • 20 replies
  • 0 thanks

Bad Call

Against my better judgement, decided to stay with Vodafone.So have agreed a deal on a Note 8. Delivery is supposed to be tomorrow.And no contact from DPD on delivery. Trying to track the order on http://www.vodafone.co.uk/shop/existing-customers/trac...

Getafix by 16: Advanced member
  • 2295 Views
  • 20 replies
  • 0 thanks

Wrong billing

Does anyone continually have problems with the monthly bill being incorrect. No matter how many times I complain they never get it right

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