Wrong billing

[Miffed1959]

Does anyone continually have problems with the monthly bill being incorrect. No matter how many times I complain they never get it right

[BandOfBrothers]

Hi @Miffed1959

Has Customer Services explained what’s causing this ?

[Miffed1959]

No they keep crediting my account then net month it is wrong again

[BandOfBrothers]

Well that's certainly not a long term solution by Vodafone:(

If this was my situation I'd ask Customer Services on 191 to escalate this as an official complaint and invoke Vodafones Complaint Process. There is an online form you can use. 

I wish you all the best with this situation. 

[John]

@Miffed1959 I'm sorry to hear you're experiencing some issues.
So we can take a look into your account, I've sent you a private message with details on how to get in touch.