Suresignal V1 Stopped working and random light sequences

[corky2036]

Hi Everyone,

Im trying to sort my MDs VSS v1 out without success.  It was working fine until about 2 weeks ago.  I have tried resetting it, unplugging it etc. and now it could be mistaken for a disco ball!  The lights flash randomly in no particular pattern and needless to say, I cant get a signal!

I have pre-empted the information required so duly enclose it below:

External IP address: 109.158.171.7

Speedtest: Ping 18ms, Download 8.44, Upload 0.97.

Pingtest: Line Quality B*, Ping 24ms, Jitter 6ms.

Suresignal Serial Number: 21227751019

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 7 ms 2 ms 5 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 24 ms 10 ms 10 ms 217.41.216.125
5 12 ms 11 ms 11 ms 212.140.235.54
6 23 ms 13 ms 11 ms 213.120.182.65
7 11 ms 17 ms 26 ms 31.55.164.107
8 14 ms 11 ms 11 ms acc1-10GigE-0-3-0-5.bm.21cn-ipp.bt.net [109.159.
248.116]
9 19 ms 21 ms 19 ms core2-te-0-2-5-0.ilford.ukcore.bt.net [109.159.2
48.2]
10 18 ms 19 ms 23 ms 194.72.31.165
11 17 ms 22 ms 15 ms t2c3-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.22
8]
12 16 ms 17 ms 17 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Is an over the air re-sync or firmware update possible? 

Any help greatly appreciated!

Thanks in advance

Shaun

[BandOfBrothers]

Hi

I'm sure the Tech Teams here will look at your traceroute and hopefully have an answer. 

In the interim may I suggest. 

 It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10. From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Carly]

@corky2036

I can see that your Sure Signal has connected with our servers today. Are you still having issues with this?

As @BandOfBrothers mentioned, it may be worth trying another power cable as sometimes this is the issue.

[dephead2004]

Similar problems struck out of the blue.

Solved thanks to this forum by replacing the power supply to the SureSignal with a BT power brick from an old BT Hub 5. I expect any of the other hubs PSU will also work. It's possible that people will have one sitting around somewhere.