Sure Signal 3 failure

[daithiskibb]

The issue you’re experiencing:  

Sure signal V3 stopped giving signal to my phone. Being given run around by phone support for 9 days. Tried the SS in neighbours house didn't work there either. His is working fine. Will test his in my house tomorrow and mine again in his when numbers are updated.

What light sequence you're seeing:

Normal sequence of continous Red/White/White

Your speed test results from here.

Download - 11.50 Mbps

Upload - 1.24Mbps

Ping 21
Your external IP address from here.

92.39.186.146

Your Sure Signal serial number:

42164678106

The results of a traceroute.

1

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2	core22.fsn1.hetzner.com	213.239.229.133	de	0.215 ms
	core21.fsn1.hetzner.com	213.239.229.129	de	0.242 ms	0.263 ms

3	core1.fra.hetzner.com	213.239.245.177	de	5.096 ms	5.105 ms
	core1.fra.hetzner.com	213.239.245.218	de	4.932 ms

4

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5

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6

gw.cix.digitalforge.ie

92.51.193.38

ie

24.617 ms

24.560 ms

24.537 ms

7

NATgw-146.digitalforge.ie

92.39.186.146

ie

27.194 ms

27.358 ms

27.190 ms

[Gemma]

@daithiskibb - Thanks for posting those details. :smileyhappy:

Your IP address isn’t on our whitelist. I’ve requested it to be added.

This may take upto 48 hours.