Suresignal V3 issues

[Diesel_Power]

I'm having some issues with my Suresignal, after a while of OK usage the inbound call quality goes bad, people can hear me but I can't hear them. I then have to reset the Suresignal to get it to work again, sometimes multiple times before its ok.

Im on fibre broadband with 40mb download speed on average when tested.

Can anyone help?

[BandOfBrothers]

Hello @Diesel_Power

Welcome to the eforum. 

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[Diesel_Power]

Thanks for the link, I have tried resetting and sometimes that cures it sometimes it needs multiple resets.

[BandOfBrothers]

You're very welcome. 

You can speak to the sure signal team via customer service who'll be able to look at your sure signal. 

Ive read this is the way "Customer service support-> Call 03333 040 191 or 191 then take option 2 three times and finally option 5 – straight to the Sure Signal team."

[Diesel_Power]

Ace, thanks I'll give them a try.