Sure signal not working for weeks now

[bgcrotaz]

Sure signal has been really flaky since day 1.

Now I'm getting the internet light on, phone connected light on, flashing red light (power?). Ethernet port shows 100Base-T duplex connection. 100Mb down, 24Mb up internet connection is working ok.

Phone is iPhone 6 with Vodaphone SIM.

Sure Signal

Serial 42151287036

MAC B046FC830DD0

One forum post from Sept says I should manage the Sure Signal through MyVodaphone but the Manage button it refers to is not there. Clicking on Sure Signal in the footer gives a 404!

How do you check for a firmware update?

[BandOfBrothers]

Hi

There is a new dashboard which is discussed in http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/NEW-location-for-the-Vodafone-Sure-Signal-manage...

[bgcrotaz]

Nice to at least find it in amongst all the 404s, but there's no option there to test it or upgrade it.

[Retired-Wayne]

@bgcrotaz

Can you please perform a traceroute and let us know the results?

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

[bgcrotaz]

Hmm - looks like a routing loop somewhere.

C:\Windows\System32>tracert -h 100 -w 500 -4 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 100 hops

1 1 ms 1 ms <1 ms 10.10.99.1
2 * * * Request timed out.
3 16 ms 21 ms 15 ms ae0.r3.lo.hwng.net [209.197.0.229]
4 18 ms 27 ms 18 ms LDNGW1.arcor-ip.net [195.66.224.209]
5 18 ms 17 ms 17 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
31 * * * Request timed out.
32 * * * Request timed out.
33 * * * Request timed out.
34 * * * Request timed out.
35 * * * Request timed out.
36 * * * Request timed out.
37 * * * Request timed out.
38 * * * Request timed out.
39 * * * Request timed out.
40 * * * Request timed out.
41 * * * Request timed out.
42 * * * Request timed out.
43 * * * Request timed out.
44 * * * Request timed out.
45 * * * Request timed out.
46 * * * Request timed out.
47 * * * Request timed out.
48 * * * Request timed out.
49 * * * Request timed out.
50 * * * Request timed out.
51 * * * Request timed out.
52 * * * Request timed out.
53 * * * Request timed out.
54 * * * Request timed out.
55 * * * Request timed out.
56 * * * Request timed out.
57 * * * Request timed out.
58 * * * Request timed out.
59 * * * Request timed out.
60 * * * Request timed out.
61 * * * Request timed out.
62 * * * Request timed out.
63 * * * Request timed out.
64 * * * Request timed out.
65 * * * Request timed out.
66 * * * Request timed out.
67 * * * Request timed out.
68 * * * Request timed out.
69 * * * Request timed out.
70 * * * Request timed out.
71 * * * Request timed out.
72 * * * Request timed out.
73 * * * Request timed out.
74 * * * Request timed out.
75 * * * Request timed out.
76 * * * Request timed out.
77 * * * Request timed out.
78 * * * Request timed out.
79 * * * Request timed out.
80 * * * Request timed out.
81 * * * Request timed out.
82 * * * Request timed out.
83 * * * Request timed out.
84 * * * Request timed out.
85 * * * Request timed out.
86 * * * Request timed out.
87 * * * Request timed out.
88 * * * Request timed out.
89 * * * Request timed out.
90 * * * Request timed out.
91 * * * Request timed out.
92 * * * Request timed out.
93 * * * Request timed out.
94 * * * Request timed out.
95 * * * Request timed out.
96 * * * Request timed out.
97 * * * Request timed out.
98 * * * Request timed out.
99 * * * Request timed out.
100 * * * Request timed out.

Trace complete.

[bgcrotaz]

But arcor-ip.net is a vodaphone server, so the problem is on your side.

[Retired-Wayne]

@bgcrotaz

Our servers block ICMP packets, so what you’re seeing there is completely normal.

Everything looks absolutely fine with your set up and connection.

I’ve checked your Sure Signal and again, everything looks fine and data is being transferred between your device and our servers.

Which Sure Signal do you have?

Is this a constant issue or is it intermittent? (You noted that it was ‘flakey’)