Suresignal V3 not connecting

[JimMerc]

Hi,

My suresignal (Alcatel Lucent 9361 Home Cell p3.0) is not able to make a connection. The "connecting" light has been flashing white for at least a couple of days now. The adjacent red light is on and solid (i.e. not flashing).

I have tried resetting the device and switching the power off/on but have had no luck. I am not experiencing any issues with my internet connection (SKY broadband).

Any help would be appreciated.

[JimMerc]

Hi Rahim,

Thank you for your help.

I have gone to the command line window from my laptop and run ipconfig. This says that my router IP address is:

fe80::7e4c:a5ff:fef8:cf6c%15 192.168.0.1

is this correct?

Other third party sites says that my IP address is:

2a02:c7d:2d80:4b00:f999:39b3:d6e4:23fa

Or

90.192.193.71

Hope this helps!

Jim

[Rahim]

@JimMerc You're more than welcome! 

Your IP range (90.192.193.71) is present on our whitelist, therefore won't be the cause of the issue you're having. 

I've taken a look at your serial number again and can see that your device has made a successful connection to our server on 29 December 2016 at 10.21pm. 

Please let us know if you're still experiencing issues.