Suresignal and HomeHub4

[Slatz]

Your Sure Signal serial number.

40123685576
Your speed test results from here.

Ping 27ms  Download Speed 36.12Mbps Upload Speed 9.46Mbps
Your ping test results from here.

Packet Loss 0% Ping 17ms Jitter 1ms
Your external IP address from here.

109.155.154.181
The results of a traceroute.

In the Homehub, I've used port forwarding for these ports.

What else do I need to do to get my SS to work?

[Ben_H]

Hi Slatz,

Thanks for posting your results. Everything seems to check out fine with them.

What sort of issues are you having? Are the calls low in quality or are you struggling to use the network on certain phones? Also which light sequence are you seeing?

Cheers, Ben

[Slatz]

Neither of the two phones I have registered to it are picking up signals.

I have a solid power light, solid circle with orbiting arrow, solid circle with staircase but no other lights.

Bit of a pain in this weather having to go outside to make and receive phone calls.

Slatz

[Retired-Wayne]

Hi Slatz,

I don’t mean this to sound patronising in any way, but sometimes the simple stuff can get overlooked.

Do you have 3G active on both phones? And are those phones 3G compatible?

Have you had the activation messages to the phones?

Thanks

Wayne

[Slatz]

You got one thing right.

Completely patronising. Iphone 5 and HTC One both fine with 3G until the VSS stopped working.

How about you try and re-synch it? (Wouldn't want to patronise you by telling you your job.  ######)

[Jenny]

Hi Slatz,

As Wayne said, it’s worth checking everything as sometimes small things can be overlooked.

I’ve re-synced this for you today. Please perform a factory reset as follows to complete this:

-Hold down the reset button until all the lights show (about 30 seconds)

-Keeping the reset button held down, remove then re-insert the power lead.

-Once all lights display release the reset button.

The Sure Signal will come online in around 1 hour.

Thanks,

Jenny