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Suresignal bought and owned by me since new, now deactivated by Vodafone.

wellfan
4: Newbie

 - Community home

As in title. My wife and I were Vodafone customers for well over 15 years, but left last year after both of us were badly lied to by the retentions team (long story). We had used our Suresignal up until we left in January of this year, nine months ago. We moved to Talkmobile, but signal has dropped dramatically over past few months, so had planned to return to Vodafone. Had a 'Live Chat' with Vodafone reagrding my Suresignal and was reassured that I could re-register it and all would be fine. So I bought a Vodafone PAYG sim just to make sure before we took out contracts. PAYG was registered and I re-registered the Suresignal on Thursday morning and all worked well until I recieved an email from Vodafone that afternoon stating my Suresignal was being deactivated. Sure enough it was, and I am now not able to reactivate it. 'Live Chat' basically said that if I wanted to return to Vodafone I would need to buy a new Suresignal - no chance of that. He said that my Suresignal was deactivated, despite in perfect working order, as I had not used if for over 9 months. Please could someone help. 

31 REPLIES 31

I am now living in a 'Groundhog Day' land where every day I go throught he same monotonous routine with Vodafone Suresignal team, and nothing changes. I give up, Vodafone you have defeated me, so I shall admit defeat and leave this land of insanity asap.:Angry_Face:

Tash
Moderator (Retired)
Moderator (Retired)

I'm sorry to see this is ongoing @wellfan, however we would like to get this resolved for you.

Please reply back to our team with an update and we can chase this up for you with the specialist team.