Suresignal disco - lights 1, 2 & 3, light 2, light 1 & 3, then all off

[divelandy]

I'm trying to get my Vodafone Sure Signal to work again with my BT home hub 3.

for the last few days, I've only had the power light illuminated - and the network lights at the back.

After resetting the VSS - whait ages while pressing the button above network connector, then the lights cycle - 1, 2, 3 & 4

Leave VSS and think nothing has changed as just power light illuminated - and network traffic flashing as before. 

Next time i look, theres a disco going on with the light sequence 1, 2 & 3, then just 2, then 1 and 3, then all off, and then repeat.

Help!

[CharlesMi]

Thanks, Paul

Speed test

Download 4.3Mbps, Upload 0.37Mbps

Ping 67ms Jitter 2ms

External IP 86.142.79.32

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  bthomehub (192.168.1.254)  65.811 ms  98.818 ms  99.668 ms

 2  217.47.19.122 (217.47.19.122)  30.208 ms  30.465 ms  40.374 ms

 3  217.47.19.161 (217.47.19.161)  30.019 ms  30.187 ms  30.665 ms

 4  213.1.69.38 (213.1.69.38)  31.624 ms  41.313 ms  31.226 ms

 5  217.41.169.102 (217.41.169.102)  32.383 ms  31.596 ms  31.024 ms

 6  217.41.169.37 (217.41.169.37)  30.778 ms  30.682 ms  31.922 ms

 7  217.41.169.107 (217.41.169.107)  31.096 ms  31.919 ms  32.419 ms

 8  109.159.251.111 (109.159.251.111)  30.068 ms

    109.159.251.75 (109.159.251.75)  96.995 ms

    109.159.251.101 (109.159.251.101)  31.386 ms

 9  core1-te-0-4-0-16.ealing.ukcore.bt.net (109.159.251.55)  36.307 ms

    core2-te-0-4-0-17.ilford.ukcore.bt.net (109.159.251.49)  41.918 ms

    core1-te-0-4-0-16.ealing.ukcore.bt.net (109.159.251.55)  39.273 ms

10  peer1-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.98)  45.883 ms

    109.159.254.134 (109.159.254.134)  36.409 ms

    peer1-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.98)  36.664 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  37.979 ms  39.674 ms  39.554 ms

12  85.205.116.2 (85.205.116.2)  37.954 ms  37.256 ms  37.733 ms

13  *

SureSignal serial 21230690691

Thanks, Charles

[Sukhi]

Hi CharlesMi

Thanks for posting back, Traceroute looks fine to me. I've forced a re-sync for you, could you factory reset the box and let me know if this resolves the issue?

Thanks

Sukhi 

[divelandy]

I've not received any message, Please call me

[Sukhi]

Hi divelandy

I've popped you a PM, if you could reply back we'll be in touch.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

sukhi

[CharlesMi]

No connection yet I'm afraid, still the same light sequence, what else can I do?

[Sukhi]

Hi CharlesMi

Can you test the Sure Signal as a different location, maybe around a friend’s house?

Let me know how you get on.

Thanks

Sukhi

[CharlesMi]

Hi Sukhi,

i tried my Sure Signal on another system, same problem. This was with a Sky router.

any advice, please?

Charles

[divelandy]

My potential resolution is to get a replacement SureSignal box. Unfortunatly, they are out of stock at the moment. :robotfrustrated:

[Phil]

Hi CharlesMi, 

I can see that your Sure Signal box did connect to the network this morning at 3:21.  Is everything up and running for you now? 

Thanks, 

Phil

[CharlesMi]

im afraid not, it still cycles through the sequence, first light, then second light flashing, then top two lights solid and fourth flashing and then back to the beginning.