Suresignal issues on our network

[jonparkes7]

Hi there,
We are an ISP called Airband based in the UK, we've recently had new IP addresses issued to us for our customers from RIPE.

We have a feeling the sure signal boxes aren't working as we've moved customers over to these new IP addresses. One of our customers who had spoken to your team had said they believe the new IP adresses have to be whitelisted.

Is this the case? I have an IP address for a customer you can whitelist please?

All the best

Jon

[Tash]

Hi @jonparkes7, thanks for getting in touch.

So we can look into this further for you, please provide us with the IP address that you'd like to be whitelisted :smileyhappy:

[notsospeedy]

aha that explains why mine and my neighbour's sure signals have stopped working. vodafone /airband please sort asap as we can't use our mobiles