Suresignal not working

[Keithrow]

A month ago you managed to fix my sure signal which stopped working while I was on holiday. Now it has stopped working again: I have lights 1,2 and 4 fully lit. A tech over the phone yesterday re-synced it, but it made no difference.

[Keithrow]

I have changed the Suresignal for another unit and registered it on here. Still not working, so not a hardware problem,

[Retired-James]

Hi Keithrow,

If the new Sure Signal isn’t working it’d suggest a setup or configuration issue.

Can you let me know the new serial number so I can check the registration?

James

[Keithrow]

21221618420

[Retired-Kay · Accepted solution]

Hi Keithrow, 

The Sure Signal connected with our servers this morning so that seems fine. 

Can you let me know what lights are displayed on this one? 

Kay

[Keithrow]

It's working! Thank you!!

[molson1174]

Hi,

Sure signal has stopped working after power cut, have alread attempted reset and resync but still not working.

serial no. 253112320

[Retired-James]

Hi molson1174,

Can you double check the serial number as it’s not recognised by the system?

James

[molson1174]

Hi,

Sorry was looking at wrong number.

Correct Serial No. is 21197051176.

[molson1174]

Suresignal stopped working after power cut, attempted reset and spoke to tech over phone who did resync but still not working.

Lights 1, 2 and 4 are solid.

PING - 45ms

Download speed - 6.86Mbps

Upload speed - 0.38

IP Address 86.138.71.8

Suresignal serial no: 253112320

Any suggestions?

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator