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Solution

Suresignal not working

aristation
2: Seeker
2: Seeker

Sure Signal has worked for over a year but stopped a couple of days ago.

Red light flashes and right hand light is on full time.

Downlaod speed 15.47

Upload 0.72

IP 86.160.102.35

IPV6 ::ffff:56a0:6623

 

Test result

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\theca>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 29 ms 28 ms 24 ms 217.41.216.125
5 23 ms 23 ms 22 ms 212.140.235.58
6 23 ms 24 ms 23 ms 213.120.182.67
7 24 ms 25 ms 24 ms 31.55.164.107
8 23 ms 23 ms 23 ms 109.159.248.73
9 28 ms 30 ms 29 ms 109.159.252.208
10 30 ms 30 ms 30 ms peer6-te0-0-0-22.telehouse.ukcore.bt.net [109.159.254.54]
11 29 ms 30 ms 30 ms 166-49-211-230.eu.bt.net [166.49.211.230]
12 28 ms 27 ms 27 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

1 REPLY 1

Retired-EricChe
Moderator (Retired)
Moderator (Retired)

@aristation

 

The light sequence you've provided means that there's a connectivity issue between the router and the Sure Signal.

 

If possible, please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

 

It may also be worth trying a different Ethernet cable.