Suresignal v1 doesn't work with my iPhone 6s and my wife iPhone 6s Plus

[greenfg]

SInce phones upgraded to iphone 6s we have no sure signal usage.   Have de registered left for 24 hours then re registered and still no use.  Lights 1,2 and 4 all on but no light 3 as wont connect.

Need help to fix asap 

[greenfg]

Suresignal worked and now has stopped working again - can someone check your end to see if all connected corretly as per before

thanks

[Rahim]

@greenfg I can see you've recently reregistered your Vodafone Sure Signal, and it's showing as it's made a connection on 02 September 2016. 

Please can you let me know if you're still having trouble? 

[greenfg]

Yes still problem as phone not connecting again

[Retired-EricChe]

@greenfg

I've just performed a resync on your Sure Signal from our end again. 

Once 6 hours has passed, please complete this by doing a factory reset:

1. Connect device to internet and power supply
2. Press and hold down reset button – located near the internet port
3. Wait for 20 seconds
4. Release the reset button
5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

[greenfg]

Pressed and held reset - all lights came on and stayed on . Released button and now only light one on but no others - removed power but still same issue !!!

[Retired-EricChe]

@greenfg

Thanks for getting back to us.

Which light sequence are you getting on the Sure Signal now?

[greenfg]

Just one light !!!!!

[Rahim]

@greenfg Please can you confirm if the light displayed is either the power icon, strengh bar or mobile icon? 

[greenfg]

Light 1 which I believe is power

[Retired-EricChe]

@greenfg

This usually means there's a fault with the Sure Signal it's self.

So that we can help with this, I've sent you a private message with details on how to get in touch.