Hi
Anyone else had problems changing their sim only plan ?? I am absolutely fed up if chasing my problem round - 5 weeks it's been now and after half a dozen phone calls I finally get an answer as to why the change hasn't taken place.
In a nut shell I got my daughter a sim only contract in June. the last bill I had she had considerably gone over her data allowance if 1gb. I think it's something to do with her iPhone she was using. at beginning of November I called up about the charges. Vodafone very kindly credited the extra usage back to me and offered me an upgrade to more data to prevent such happening again. I asked if I could upgrade to a handset as I was sure it was the iPhone and was told no as in a contract. fair enough they offer even me a good package at half price but the plan has never reflected on my daughters phone. everyone I call someone says the ordered hadn't completed they will reinput it and it will definitely reflect within 24hrs so here we are 5 weeks later still on the old plan only to be told today that I can only upgrade it to a 24 month handset plan not another sim only plan.
Absolutely infuriated as tgis is whay i aske for in first place and as I've been and bought a new phone for Xmas now.
I've had to turn her data off to prevent ridiculous charges happening again so we're not even getting what we pay for now. all I want is the deal we were offered which no one can give me
I can't even find where to send a complaint to. surely more than one person at Vodafone knows this? right ? ? its their job!!!
I've been with Vodafone years I run the NHS contract at work with them always backed them up when people bad mouth their service as up until now I've never had a problem.
Any advice what next step is offcom maybe ? ?
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