Last Monday (06/02/2017) I noticed that my phone was unable to connect to any apps, safari etc. even though it was showing a 4G signal on my handset. I contacted Vodafone who told me there was an issue with my data allocation on my account and that I would be put through to the technical team in order to correct this. I then spoke to the technical team who informed me this would take up to an hour to correct which I was happy with.
I returned home later that evening and was still unable to use my data (much longer than the hour that I was told it would take) so I called back and was put back through to the technical team who then asked me to refresh some settings and change a few things around, again this didn't work but I was told this could take up to 24 hours, much longer that the original hour that I was first told!!
I then waited until I returned home from work the next day to give my phone plenty of time to correct the issue but again I was unable to use the data on my mobile.
I have since then contacted Vodafone on each day, some days on numerous occasions in order to try and get this issue resolved as I use my phone a lot for work purposes so this has obviously caused a lot of hassle.
Each time I contact Vodafone I am told a differant story: the higher technical team are working on this, it will take 24 hours, 3 days, 5 days, 10 days, your data has been allocated incorrectly etc. It has now been 11 days and nothing has been resolved and not once have I been contacted by Vodafone to update me on what has happened or is going to happen and each time I call, I am told something new. So I am now unsure as to which of these stories are a lie, in fact I beleive each of these are a lie and I am just being told these as either a stalling tactic because no body has a clue what is happening or I am being told these just to simply get me off the phone.
I have been waiting to make an insurance claim on my handset, this is just for a cracked screen but I wouldn't want to do this right now simply because I wouldn't want to over complicate what is obviously an already very complicated situation for yourselves.
So due to the TERRIBLE customer service I have received, I am now walking around with a phone that looks terrible due to the cracked screen, this could have been sorted by now if I had the issue with my data corrected. I am also walking around with a phone that is quite simply pointless having without data, anyone with an iPhone will tell you they are useless without data/ wifi! I may as well walk around with my wifi only iPad, I might have more luck connecting to the internet through that.
Hopefully by contacting you through here I may finally get a response that is helpful becuase so far I have received no help at all. For a company that has just been fined millions for bad customer service, I would have thought you would have attempted to improve this service!
I look forward to hearing from you very soon!
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