Tariff online and on phone doesn't match what Vodafone think I have.

[Yeatbu31]

Anyone else had this problem? It has been going on for months and months for me.

They change my tariff somewhere on their system, but it isn't reflected on the phone app and online.

When I ask Tech Support, they say ignore the app and online warnings.

So I get additional charges. These have, thankfully, been refunded.

I was on a 2 GB tariff, that I upgraded to a 5 GB in November.

Phone still says 2 GB. They think I am on 4 GB.

I took up their offer to upgrade to 20 GB tariff on Saturday. Still on 2 GB now.

I don't think they will ever fix this, so will probably change supplier: I'll give them a few more days...

I think I shall post an account of progress here. I'm currently waiting for a phone call tomorrow to confirm that two different parts of Vodafone are talking to each other and are trying to resolve the problem.

[Yeatbu31]

The code was 311948

Still no sign of any progress. The five working days finished in one day...

[Yeatbu31]

The "it will be done in three to five working days" are now up. We are at the end of day five and there has been no change. My wife and I are still on the incorrect tariffs.

[Yeatbu31]

Apologies. I gave you the incorrect number last time. It is 

16884934

Ian

[Gemma]

@Yeatbu31 - It’s not good to hear that this is still ongoing.

We’ve got your email reply from yesterday and we’ll be back in touch as soon as we can.

[Yeatbu31]

Thanks. I'm happy that there is now continuity of support. In the past, each time it was supposed to be fixed, after the three to five days needed we would be back to square one. 

[Yeatbu31]

It is now 5 working days since Vodafone tried the last tweak, and I am still on the wrong tariff. I am on 2 GB and should be on 20 GB. And it is now one month since I received the text message to say that Vodafone has updated me to a 20 GB tariff. Remarkable.

[Yeatbu31]

Dannie of the Social Media Team has succeeded where all other Vodafone staff involved have failed.

We are now on the correct tarrifs. It has taken a month, but we are there.

A big thank you to Dannie!

[John]

@Yeatbu31 That's great to hear 
We've fed this back to Dannie.
If you ever need any further assistance, please let us know.