The issues I have been having since the 26th Jan

[MarkMacB]

Hi,

Hopefully someone can help me here?

I have had a my suresignal running solding for well over a year without any issue until the end of January where I got an e-mail telling me my account was being suspended due to inactivity. I have since spoken to Vodafone about this and they admitted there was a fault on the system when swapping me from their old system to their new system which I accepted. I finally got my device re-registered and about a week later it started working but my family are not getting a signal from it so when I checked to see if they were all registered they had in fact been removed. I did not think this an issue until I tried adding my wife back on to the suresignal, everytime I try to add someone all I get is a message saying "Sorry there has been an issue, we are working very hard to resolve this". Initially I thought fail enough they may still be having a few problems but after a week of trying I am growing increasingly frustrated.

Would someone please assist me with this, the serial number for my suresignal is 40131544435. I am not able to hook use the live chat thing as I am in the middle of an ocean.

We have absolutely no signal at my house so it is a major inconvenience for my wife especially as I am away.

Thank You

Mark

[Amanda]

Hi @MarkMacB 

Your Sure Signal updated with us yesterday, and data is passing back and forth. 

Can you confirm this is working now? 

Thanks, 

Amanda 

[MarkMacB]

Hi Amanda,

Thanks for getting back to me, I have not had the opportunity to check that this is now working and I can confirm I can now add/remove people as required. Whilst I greatly appreciate this being resolved I am still unsure why I had been overlooked many times by Vodafone and it was only dealt with when I had to make a public show of displeasure?

Regardless thank you for updating me and allowing me to finally use my suresignal.

Thanks & Regards

Mark