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Hi Guys
Im trying to use the PAYG 1GB sim that I bought earlier this year after a gap of a couple of months. Every time I log in I get the error message ras 619. I've followed the instructions regarding deleting the device and reinstalling it etc etc but it makes no difference.
The blue light is flashing and, if I 'view available networks' both 3G and GRPS are available but I cannot connect to them.
I tried to follow some instructions on here relating to a similar error where the guy was using a corporate sim. This advised into the dashboard and changing the APN settings but the dashboard Im using doesnt seem to match the configurations described.
Clicking on About Vodafone Connect it says that I am using Vodafone Mobile Connect version 9.4.6.20529
Can you tell me what I need to do to get connected as I have a business meeting tomorrow and I really need my laptop
With Best Wishes
kb x
Im trying to use the PAYG 1GB sim that I bought earlier this year after a gap of a couple of months. Every time I log in I get the error message ras 619. I've followed the instructions regarding deleting the device and reinstalling it etc etc but it makes no difference.
The blue light is flashing and, if I 'view available networks' both 3G and GRPS are available but I cannot connect to them.
I tried to follow some instructions on here relating to a similar error where the guy was using a corporate sim. This advised into the dashboard and changing the APN settings but the dashboard Im using doesnt seem to match the configurations described.
Clicking on About Vodafone Connect it says that I am using Vodafone Mobile Connect version 9.4.6.20529
Can you tell me what I need to do to get connected as I have a business meeting tomorrow and I really need my laptop
With Best Wishes
kb x
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Hi Guys.
Apologies for the delay, we have been a bit busy of late.
Hi Katatebarbie.
hmm it sounds like its either the SIM or the network in your area, if you have put that SIM card in a phone and tried to connect to live it should connect, as long as you had put in the connection settings as your phone will either have contract or payg phone internet settings and not the data settings.
APN pp.internet
user web
Pass web
I think to be able to help you we will need to speak to you. I've sent an email to your account, if you could reply back and we will contact you asap.
Hi lisamg
Are you still having problems?
Have you ever updated the E220 firmware? a year or so ago we had an issue with the E220 and updated the firmware, I suspect the client your currently using may be affected by this. To fix this you can download the firmware update.
Let me know how this gets on
Thanks
BenJ
eForum Team
Apologies for the delay, we have been a bit busy of late.
Hi Katatebarbie.
hmm it sounds like its either the SIM or the network in your area, if you have put that SIM card in a phone and tried to connect to live it should connect, as long as you had put in the connection settings as your phone will either have contract or payg phone internet settings and not the data settings.
APN pp.internet
user web
Pass web
I think to be able to help you we will need to speak to you. I've sent an email to your account, if you could reply back and we will contact you asap.
Hi lisamg
Are you still having problems?
Have you ever updated the E220 firmware? a year or so ago we had an issue with the E220 and updated the firmware, I suspect the client your currently using may be affected by this. To fix this you can download the firmware update.
Let me know how this gets on
Thanks
BenJ
eForum Team
