Touch screen

[Kevin711]

Hey guys I'm new here. I've been having some problems with my htc desire 610. It's having to do with the touch screen. It takes a few tries to just tap one single time I've tried resetting it but that didn't fix it is there anything else I could do?

[BandOfBrothers]

Hi,

I would suggest....

1. Check the storage memory to see if it's getting full which can cause the phone to lag. Remove old / rarely used items. Use drop box or a Sd card - handset dependant. 
2. Ensure the phone is on the latest firmware by looking in the software update section of the phones settings.
3. If you have a stick on screen shield consider removing it.
4. Soft reboot by turning the phone Off and On.
5. Factory Reset after creating a back up to save your information.
6. Engage with HTC Uk Support as they maybe able to guide you on more troubleshooting tips or arrange to have a look at it. 
7. Send it off via a Vodafone store if acquired via them. They apply a 24 month manufacturing warranty but does not cover issues caused by a drop or water damage. 

Also make sure when sending your device for repair that you keep hold of your SIM. You also shouldn't send your memory cards, battery and/or back cover (if they're removable) - if these are included with your phone when it goes for repair we can't guarantee their return."

Tip : 

Take Time / Date stamped pictures of the device to show the condition you sent it back in. One of it turned on. Ensure the Vodafone rep notes its condition on their system.