Touch screen

[Refkev35]

My phone is 14months old into a 24 month contract, My touch screen wont work and Vodafone wont fix or replace it, any advice people?

[63johnw]

Hi, what phone do you have? What's wrong with the screen? What reason has been given as to why Vodafone won't repair or replace it?

[Refkev35]

I have the Iphone 5S, the actually touch screen doesn't work at all, I can't open the main screen, answer calls or basically do anything, Vodafone said they wont do anything because I have had it 14 months and the warranty is 12 months

[Amanda]

Hi @Refkev35

Welcome to the eForum. I'm sorry to hear this. 

Please take the phone into your local store. Providing it's not physically damaged, we may be able to send it off for a repair. 

Thanks, 

Amanda