Thanks Rahim. I spoke with Adullah on live chat about the problem, and either the problem or it's meaning defeated him. He passed me straight through to the Sure Signals specialist team where I had a long and protracted chat with Dipti (not all of which was relevant to my actual problem but was more along the lines of "Tell me what you're doing today while I try and understand what your problem is here"). The end result was that Dipti added my number to my Suresignal from his end, and requested that I wait 24 hours and the issue would be resolved. I was hopeful as usual, but as the time passed I became more suspicious that the 24 hour wait was simply to allow him to finish his weeks work and go on holiday so someone else could pick up the debris of his failed attempt. Sure enough, 24 hours on and no change at all. Back to live chat? No, tried that too many times now and they just waste my time and promise the moon on a stick.
So, given that I couldn't add my mobile to my own Suresignal and as such I couldn't use my mobile because I have no signal without it, I borrowed my wifes mobile and took up the challenge of Vodafones Customer Services Menu Selection System (Or VodaCusMeSS as I like to call it). Having navigated successfully to speaking with someone (excuse me as I forget her name) I then had to explain that my problem was not with the phone I was calling from but a different one, and that I was unable to add my number (the other one) to my Suresignal after transferring it to my wife (the ownership of the Suresignal, that is). Bless her, she got the gist of it fairly quickly, informed me that she would add the number to my Suresignal manually from her end, and that I would get a confirmation message when it was done. While I was explaining that we'd been there before with Dipti the day before and it didn't happen, I did actually receive a text telling me that I could now use my wifes Suresignal.
So, ##~## me if I forgot the name of the one person who was able to help me, but I told her she was wonderful and thanked her for managing the task in hand very efficiently. I'm sure she knows how appreciative I am. If I knew her name I'd just ask for her direct dial number then I could have any issues sorted out quickly and effectively. I'm sure she gets many men asking her for her number.
So, all is finally working here in Viking Towers, despite my suresignal belonging to my wife now.
Thanks.
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