Two Vodafone contracts - want to keep old number for new contract

[Densest]

Hi guys,

I've got a confusing one for you! Had no luck with Live Chat so figured asking the community was the next best step. I'll try and keep it simple.

Out of ease, I'll use V1 and V2 for 'old phone' and 'new phone'

V1 has 17 months contract time remaining, with 500mb data.

V2 arrives tomorrow, 24 months, and has 3gb data

Basically V1 phone broke so I took out V2 contract.

I want to keep my phone number for V1 and import to the V2 contract due to the data however V1 still has 17 months remaining.

I was told by the Live Chat that I could PAC transfer V1 to a PAYG service provider, then PAC transfer it back to V2. If I do this will I still be able to access my account details for V1? (I ask this because I don't know if my Vodafone account will show both contracts or if I will have to have two seperate accounts as you need to recieve a text to access your account).

The only other possible thing I can think of is asking if Vodafone will reduce V2 data to 500mb and increasing V1 data to 3gb to avoid all of the hassle - but I'm unsure if they would do this.

So to summarise - will my plan work? Or is there any advice the community can give me?

Thank you!

[Tash]

@Densest So we can take a closer look into the options that are available to you and advise you further, we'd need to access your account. 

So we can do this securely, please follow the steps in the private message that will be sent to you shortly. A member of the team will then be in touch :smileyhappy:

[Densest]

Thank you, Natasha :).

I have submitted everything in the private message.

I will update the thread with the resolution once completed for any future users asking the same question.

Thanks!

[Tash]

Thanks @Densest :smileyhappy:

Did you receive an automated email response? This will include a reference number similar to #12345678. If you let us know your reference number, we'll be happy to check on the progress of this for you.

[Densest]

Just had a quick looksie there.

I haven't recieved an automated response for completing the 'contact-us' form unfortunately! Checked the usual folders and nothing there either. Should I re-submit it?

[Tash]

Hi @Densest, if you're unable to locate the automated email in any spam or junk folders, please resubmit your email to us after clearing your cache and cookies and using an alternative browser.

Let us know how you get on :smileyhappy:

[Densest]

Hi Natasha,

Cleared cache and switched browser worked fine this time :).

My reference number is: #15662145

Thank you

[Tash]

@Densest Thanks for confirming your reference number for us.

I can see the team have been in touch this afternoon. Once you receive their email, please reply to this and we can assist you further.

[donnyguy]

This can actually be done... it's just one of those situations where the process can be a pain.

I swapped the numbers around on two lines I had because the line with the most minutes, texts and data was being used by a friend however they moved to France so wouldn't get the benefit. So Vodafone put my number onto that package and vice versa meaning I kept both lines, the end dates didn't change but the swap meant I got the benefit on my number and the other number took on my lower allowances.

[Densest]

After two days of very intermittent, under 50 word email replies, the support teams only advice has been:

               "Cancel the V2 line and upgrade your contract"

Upon stating "I don't have the money to just upgrade a 17 months remaining contract" I recieved the message back:

              "Cancel the V2 line and upgrade your contract".

Needless to say, I'm a little disappointed. I knew this would likely be the answer, but when your technical support is sending emails containing less than 50 word replies, and ignoring every other case similar to my own where they -have- swapped the lines over (that I stated in email) just as a point of referrence, I got the feeling I was completely been fobbed off with thirty second replies.

Bummer for sure. I guess I'll have to just use the new number.

For anyone in the future who comes to the same conclusion:

Since I have two lines, and a spare Smartphone (literally one of the first created), I'm going to turn that old phone into a SMS Redirectory to constantly recieve texts from the V1 line due to needing that number for business purposes.

My plan is to insert V1 sim in old phone > download SMS Redirection app > redirect to new phone number > leave on charge constantly until I no longer feel it is required

 I certainly hope that my case is just a one off, and anyone else facing this problem will get a valid conversation out of their technician.

Thanks for your help everyone.

[Carly]

@Densest

It's a shame to hear we've not found a resolution for you as of yet.

If you've emailed us, let us know the reference number (#123456) from the automated reply and we'll check what's happening.