URGENT problem

[grayp]

The issue you’re experiencing: Sure Signal v3 not working - I have tried factory reset but still no good.

What light sequence you're seeing: Light 1 solid red, lights 4 & 5 flashing orange

Your speed test results from here. - see screenshot

Your external IP address from here. - see screenshot

Your Sure Signal serial number: 42152534733

The results of a traceroute. - see screenshot

[grayp]

The issue you’re experiencing: Sure Signal v3 not working - I have tried factory reset but still no good.

What light sequence you're seeing: Light 1 flashing red, lights 4 & 5 solid orange

Your speed test results from here. - see screenshot

Your external IP address from here. - see screenshot

Your Sure Signal serial number: 42152534733

The results of a traceroute. - see screenshot

[Tash]

Thanks for providing us with these details @grayp.

I've now processed a resync of your Sure Signal to help with this. Please allow six hours to pass before resetting the device.

If you continue to have issues after completing this, please let us know.

[grayp]

Thanks for that @natasha

Unfortunately the problem is still unresolved - I've reset it twice tonight but the lights and fault are still unchanged.

What should I do now please? It's a rather URGENT problem!

[Gemma · Accepted solution]

@grayp -  The IP address you’ve attached above (209.93.11.247), isn’t showing on our whitelist.

I’ve requested this to be added. Please allow upto 48 hours for it to update.