1
Ask
2
Reply
3
Solution
.png "Moderator (Retired)"){kind=icon}
Hi Phil 169,
Are you logging out of each user account fully before logging into the next one, or using the "Switch User" option within Windows? The latter will keep the previous user account running in the background, along with all open applications, so the Vodafone Mobile Connect software would be locked out, along with the modem, as it would already be in use with the first account.
If that's not the case, and as you say, it's only happening with one account - it sounds like your Personal Account may not have full administrator rights on your machine. In order for the software to function, it must have full admin rights both during installation, and when making the first connection to the internet.
When you tell the software to connect for the first time, it writes a dial-up connection setting and places it under "Network Connections" in Windows. If the dial-up connection is missing, then you simply need to give your personal account full admin rights - tell the software to connect - and after this has been successful, you can lower it back to the original priviledges again.
Let me know if this helps in any way
Jon
eForum Team
Are you logging out of each user account fully before logging into the next one, or using the "Switch User" option within Windows? The latter will keep the previous user account running in the background, along with all open applications, so the Vodafone Mobile Connect software would be locked out, along with the modem, as it would already be in use with the first account.
If that's not the case, and as you say, it's only happening with one account - it sounds like your Personal Account may not have full administrator rights on your machine. In order for the software to function, it must have full admin rights both during installation, and when making the first connection to the internet.
When you tell the software to connect for the first time, it writes a dial-up connection setting and places it under "Network Connections" in Windows. If the dial-up connection is missing, then you simply need to give your personal account full admin rights - tell the software to connect - and after this has been successful, you can lower it back to the original priviledges again.
Let me know if this helps in any way
Jon
eForum Team
Hi Phil,
What happens if you log straight into User Account 2 without ever loading VMC in User Account 1? I'm trying to understand if the issue is unique to one particular user account, or merely related to whichever user account makes the first connection.
Jon
eForum Team
What happens if you log straight into User Account 2 without ever loading VMC in User Account 1? I'm trying to understand if the issue is unique to one particular user account, or merely related to whichever user account makes the first connection.
Jon
eForum Team
Hi Phil,
Our newer modems appear as local area connections rather than dial-up connections, so that's my mistake.
At this point, we've eliminated every possible problem connected to our hardware and software, which only leaves a Windows Error to be to blame. It is my suspicion that User Account 2 has a security priveledges error which is preventing it from having full access to your system, despite it supposedly being an Administrator account.
Ideally you'd want to get a Windows Specialist to look at this further, as it lies outside of our support remit - but my personal recommendation would be to log into User Account 1, delete User Account 2 from the Control Panel, and then re-create a new User Account with User Account 1 as a reference.
I trust this helps
Jon
eForum Team
Our newer modems appear as local area connections rather than dial-up connections, so that's my mistake.
At this point, we've eliminated every possible problem connected to our hardware and software, which only leaves a Windows Error to be to blame. It is my suspicion that User Account 2 has a security priveledges error which is preventing it from having full access to your system, despite it supposedly being an Administrator account.
Ideally you'd want to get a Windows Specialist to look at this further, as it lies outside of our support remit - but my personal recommendation would be to log into User Account 1, delete User Account 2 from the Control Panel, and then re-create a new User Account with User Account 1 as a reference.
I trust this helps
Jon
eForum Team
