Unable to register, add or remove users

[Retired-George]

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

You need an online account so you can register and manage your Sure Signal.

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.

Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.

Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.

Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.

Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.

Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.

All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

• Exact error message
• Step by step instructions for how to recreate the issue
• Operating system
• Browser and browser version

Thanks, 

Jenny

[andyb19]

Please help cannot register my sure signal. Getting sent round in circles

[Retired-Lee]

Hi there andyb19,

Thanks for your post.

So we can help with the registration I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Worded and ever_hopeful; I've just replied to you here. I've also sent you both the same PM so please, send us your details and we'll be with you as soon as we can.

Cheers,

LeeH

[APM]

I am a business user - have followed your link to register, but no registration form apparent. When i try through other routes when logged on to register the suresignal it bombs out after i submit postcode. This appears to go in circles!

Help please

[Retired-Lee]

Hi APM,

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

[Retired-Lee]

Hey guys,

Many thanks for updating the threads.

For those that we've not yet been able to get into contact with, or are awaiting a private message, please could you attempt to register and administer your Sure Signal and let me know how you get on?

Kindest regards,

LeeH

[magwych]

@Lee: Now registered.
Other problems with the VF website, but at least SureSignal registration is now working.

If could only get the web site working so that I can save changes to my profile ...

[Rosellewellyn]

Hi Support Team

I have the same problem - "VAPGatewayController" error when tring to register my new Sure SIgnal box from with My Account.  Will you send me a PM request so that you can register 'behind the scenes' please.

Rose

[Rosellewellyn]

Hi Support Team

I have the same problem - "VAPGatewayController" error when tring to register my new Sure SIgnal box from with My Account.  Will you send me a PM request so that you can register 'behind the scenes' please.

Rose

[Retired-Matt_Vo]

Hi Rosellewellyn

You have already posted around this and it can be found here

Please do not post this multiple times across multiple threads as this is against the eForum Terms and Conditions something you agreed upon when joining.

As soon as an advisor is available they will be along to help

Thanks
Matt
Moderator

[jayheg]

Same here - I have been trying for well over a week to get registered and have spoken to 3 chat representatives that seem totally unaware of any issue!

Please fix this for me I can not make any calls!

[DaveCD]

Hi jayheg and mikebenares

Thank you for your posts and a very warm welcome to the eForum.:smileyhappy:

So we can assist yu further with the difficulties you have been experiencing please follow the Private Message I have sent to you, once we have your response either myself or one of the team will be in touch as soon as we can.

Please include your Sure Signal serial number, you can find your PM inbox here.

Many Thanks

DaveCD
eForum Team